Terms & Conditions for booking and use of accommodation

The terms and conditions detailed below apply to all online bookings at www.clcleisure.com or via the individual resort websites. Please note that for promotional bookings, the applicable terms and conditions to the promotion should be observed.

CLC Leisure a trading style of CLC Resort Management Limited of 33 North Quay, Douglas, Isle of Man, British Isles (CLC) acts as agent for the accommodation Owner, as described below or any other Owners or suppliers listed on this site. “We”, “us” and “our” refer to ourselves acting as agent.

Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with the Owner of the accommodation which you wish to reserve, namely Apollonium Turizm Site Yönetimi Emlak lth. Ihr. Ve Tic. Ltd. Sti. Tatlikuyu Mevki, Kaziklibucak Köyü, Bozbük. Milas, 48200 Muğla. Please note you are entering into a contract with the Owner and not with us – for further details refer to the section below “Scope of Authority and Acknowledgement”.

Owner

The property described in your rental contract is either rented to you (a) direct by us, CLC in which case the term Owner below refers to us or (b) we act as agent for the Owner in which case it is the Owner set out in your rental contract who is renting to you. The Owner imposes the following conditions in relation to using the property (which will be in addition to any other terms agreed, either with us or any other reservation agency, to cover specific ancillary matters):

Pricing Policy

CLC offers a choice of accommodation only, bed & breakfast or dinner, bed and breakfast rates. All prices are subject to availability and CLC reserves the right to refuse any booking for any reason. Our rates will fluctuate depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a booking confirmation number.

For the avoidance of doubt, your price does not include any incidental charges which you may incur during your stay. Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with CLC that you irrevocably authorise CLC to debit your credit or debit card used at check-in for the amount of any shortfall.

If you make a booking through CLC website or direct with the hotel either via its website or on the telephone, you will be asked for full payment at the time of your booking. Payment will be made using a valid debit/credit card and is 100% NON REFUNDABLE.

Prior to your departure from the hotel you will be required to settle any incidental items charged to your room. Upon check-in you will be asked to produce a valid credit card for the resort to take pre-authorisation. CLC accepts all major credit cards, including MasterCard, Visa and American Express.

Scope of Authority and Acknowledgment

We act as agent for the Owner and as such undertake no responsibility for and are not liable for the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the Owner and other suppliers of services who sell their products and services through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of an Owner or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the Owner who provided such service and we will be under no liability at all (whether in contract, tort or otherwise howsoever).

If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury.

1. Arrival and departure: You can arrive at your property at any time after 14-00 (unless advised otherwise, for example on your confirmation) on the start date of your rental period and you must leave by 10.00am on the last day.  If your arrival will be delayed beyond 8.00pm on the start date, you must contact the person whose details are given on your confirmation.  If you fail to do so, you may not be able to gain access to the property.  If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not advise the person whose details are given on your confirmation of your late arrival, we on behalf of the Owner may treat your booking as having been cancelled by you.  No refund of any monies paid by you will be made in this situation.

2. Security deposit: Some Owners may require you to pay a security deposit on arrival in cash in local currency on arrival at the property.  If this applies to your chosen property you will be advised of the amount at the time of booking and shown on your confirmation.  The security deposit will be refunded by the Owner at the end of your rental period (less any costs for breakages, damage etc if applicable. Where such a security deposit is payable you will still be responsible to the Owner for the actual costs of any breakage or damage in or to the property - along with any additional costs that may result - which are caused by you and/or any members of your party, and the Owner can require payment from you to cover any such costs.

3. Keep property in good order: You and all members of your party agree to:

• Keep the property clean and tidy.
• Leave the property in a similar condition as you found it upon your arrival.
• Behave lawfully at all times whilst at the property and not to use the property for any unlawful or commercial purpose.
• Not to assign or sublet it or otherwise allow anyone to occupy it who has not previously been approved by us on behalf of the Owner. 
• Be responsible to the Owner for the actual costs of any breakage or damage in or to the property – as described in section 2 above.

4. Access and Owner’s discretion: The Owner is entitled in his absolute discretion to refuse to hand over to you, or to repossess, the property if the Owner reasonably believes you or any member of your party is behaving unlawfully, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party.   You also must not allow more people than the brochure states to occupy the property, neither can you significantly change the composition of your party during your occupation of the property.  If you do any of these things, the Owner can refuse to grant access, or can repossess it.  If the Owner does so, this will be treated as a cancellation by you. In these situations no refund of any monies you have paid in respect of your booking will be made and neither us nor the Owner will have any liability to you as a result of this situation arising (including for example any costs or expenses you incur due to not being able to occupy the property, such as the cost of securing an alternative property/ accommodation or the payment of any compensation to you).  Neither us nor the Owner will be obliged to find any alternative accommodation for you.

5. Access to the property: You must allow the Owner and any representative of the Owner (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations the Owner is entitled to enter the property at any time without giving you prior notice).

6. Pets: Pets are not allowed unless stated in the brochure.  Registered guide and support dogs belonging to those with visual and hearing impairments are allowed in all properties featured in this brochure even where the property description states that pets are not allowed.  Customers with allergies should be aware that we cannot guarantee that a registered guide and/or support dog has not stayed in their chosen property nor can we accept any liability for any suffering which may occur as a result of such animals having been present.  You should also refer to the information regarding taking pets included in our brochure or on our website. 

7. Inventory list: You may be required to check and sign an inventory on your arrival at the property. If at that time you discover that anything is missing or damaged please notify the Owner/key holder immediately.

8. Special requests: If you have any special requests you must advise us at the time of booking and confirm them in writing. Although we will try to pass any reasonable requests on to the Owner and/or the relevant management company no guarantees can be given that it will be possible to fulfil any such request..  Confirmation that a special request has been noted or passed on, or even the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met.  Failure to meet any special request will not be a breach of your contract.  We cannot accept any booking which is specified to be conditional on the fulfilment of a particular request. 

9. Travel: Transfers, travel insurance and food (other than where stated) are not included in this offer. It is your responsibility to have valid passports for travel and if applicable arrange any visa documentation in time for the travel date for all passengers. It is advisable to have comprehensive travel insurance for your holiday. It is not compulsory for you to purchase this from the Owner.

10. General: To the extent permitted by law, we and the Owner do not accept responsibility for any damages, loss, delays, injuries/deaths, accidents or dissatisfaction caused by occurrences and conditions beyond our control, including but not limited to: acts of God, nature, sickness, strikes, local customs and law.

You accept that we have not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of The package Travel, Package Holidays and Package Tours Regulations 1992.

Nothing in these terms shall operate to exclude or limit the liability for fraudulent misrepresentation or death or personal injury caused by our negligence.

Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
Unless otherwise stated, breakfast, lunch and dinner are not included.
Star ratings may differ according to the country where the hotel is located and are out of our control.

11. Complaints We have made every effort to ensure that you have an enjoyable stay but if you have any complaint then we, together with the Owner are anxious that remedial action is taken as soon as possible. It is essential that you contact the Owner or his/her representative immediately if any problem arises so that it can be speedily resolved.  It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless the Owner is promptly notified.  Discussion of any criticisms with the Owner or his/her representative whilst you are in residence will usually enable shortcomings to be rectified straightaway.  If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at CLC Leisure, Ctra. de Cadiz, km 206, Mijas Costa 29649 Malaga, Spain email customerservices@clcleisure.com  giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only.